FAQs

Yes! Buying a new mattress is a big deal, so we offer eiligible customers financing with Affirm from 0%-36% APR. Prequalify now.

Mattress protectors are a great choice to protect your mattress from life's little accidents. So we suggest you pick one to keep your mattress fresh. You may click here, learn more about Novilla protectors.

All our mattresses come with a 10-year warranty, and we believe our mattress can last 10 years or more with proper use. 

Of course No! If you are in the United States, we offer free shipping and returns on our products within trial period. So you can return your products for free and get your money back within 5 business days after we receive the product(s). 

Though it is possible to use your mattress after six hours, we suggest that you wait for the recommended 72 hours. Doing so will allow your mattress to fully expand and eliminate any unpleasant odors that may be produced during manufacturing and transportation.

Definitely no! Novilla toppers are designed for a ultra soft, cloud-like cooling sleep. To ensure a cool, comfort sleep environment, our topper chose gel infused memory foam and egg cratefoam to keep optimal airflow. Learn more about Novilla toppers.

Absolutely yes! Novilla uses the CertiPUR-US® certified foams, which is made without ozone depleters, mercury, lead, and other heavy metals, etc. You can rest safe and easy knowing that we use only the highest quality materials.

We own modern factories all over the world such as Indonesia and the United States, providing the most natural and high-quality mattresses to every customer.