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Product User Manual
Product User Manual
How To Set Up Your Novilla?
After your order has been placed, we arrange the shipment for you. This way, your Novilla mattress will be delivered right to your front door. The mattress comes compressed in a box, to set it up, just follow these instructions and start enjoying your Novilla without delay!
STEP 1
Carry your Novilla mattress to wherever you intend to sleep & unbox it.

STEP 2
Position your rolled up Novilla mattress on any solid, or slated foundation, and remove the outer plastic.

STEP 1
Carry your Novilla mattress to wherever you intend to sleep & unbox it.

STEP 2
Positon your rolled up Novilla on any
solid or slated foundaton and remove
the outer plastic.

STEP 3
Allow your Novilla mattress to decompress and fully inflate before using it. If you have a hybrid mattress, wait for about 72 hours, and if you have a memory foam mattress wait for 12 hours.

STEP 4
Enjoy your new Novilla mattress by getting some restful sleep!

STEP 3
Allow your Novilla hybrid mattress to decompress and fully inflate for about 72 hours before using it, and 12 hours inflating for memory foam mattress, too.

STEP 4
Enjoy and sleep well with your Novilla every night...

Frequently Asked Questions
The expansion process for memory foam can take between 24 to 72 hours to reach its full size, with most of the expansion happening within the first 4 to 6 hours. (However, the expansion time may vary based on several factors such as the room temperature, humidity, and the firmness of the mattress.)
During this time, you may notice a slight odor or off-gassing as the foam decompresses. This is normal and will typically dissipate within a few hours to a few days.
It's generally recommended to wait at least 24 hours before sleeping on a new memory foam mattress or topper to ensure that it has fully expanded and any odors have dissipated.
It's also essential to note that you can still use the mattress as it expands, but it's best to wait for it to reach its full size before sleeping on it for optimal comfort and support.
Adjusting to a new mattress can take time, and it's essential to allow yourself sufficient time to adapt fully. In general, it's recommended to give yourself at least 30 days to adjust to a new mattress, especially if you are transitioning to a different type of bed, such as memory foam or a hybrid mattress.
During this adjustment period, it's normal to experience some discomfort, such as soreness, stiffness, or a change in sleep patterns.
However, as you continue to sleep on the new mattress, your body will gradually adapt, and you should notice improvements in comfort and support.
It's important to note that the 30-day guideline is not a hard and fast rule, and some people may require more or less time to adjust to a new mattress. Ultimately, the key is to listen to your body and give yourself the time you need to feel comfortable and well-rested on your new bed.
Novilla mattresses have been certified by CertiPUR-US, which is an independent organization that verifies that the foam used in the mattress meets strict standards for content, emissions, and durability. This certification ensures that Novilla mattresses are free from harmful chemicals such as ozone depleters, flame retardants, and heavy metals like lead and mercury.
However, like any new foam product, it's possible to experience a slight odor when first unpacking a Novilla mattress. This odor is a normal part of the off-gassing process that occurs as the foam decompresses and releases trapped air. This odor is generally harmless, but some people may find it unpleasant.
To help remove any odor from a new Novilla mattress, it's recommended to air out the mattress for 72 hours before use. This will allow any lingering odors to dissipate and the mattress to fully expand to its intended size.
It's important to note that any odor from a new Novilla mattress is temporary and should not pose any long-term health risks. With proper airing and use, the odor should disappear within a few days, and you can enjoy a co mfortable, safe, and healthy night's sleep on your new Novilla mattress.
Flipping a memory foam mattress is not recommended, as it is designed with a specific comfort layer on top and a support layer on the bottom. Doing so may result in an uncomfortable sleeping surface and could even damage the foam layers. Instead, you can rotate the mattress 180 degrees every six months to ensure even wear and tear, which can help extend its lifespan and maintain its comfort and support.
Similarly, flipping a hybrid mattress is not recommended, as it typically features a combination of foam and innerspring coils. However, you can rotate it 180 degrees every six months to help distribute the wear and tear evenly and ensure that it lasts longer.
How long does it take for me to adjust to my new mattress?
Since it takes time for your body to adjust to the bed type, give yourself at least 30 days to adapt to it.
Is it chemical free?
Yes, our mattresses have been certified by CertPUR-US to be free of any harmful chemicals. If you perceive a slight odor, don’t worry, it’s normal for a new foam. Airing out the mattress for 72 hours will usually help remove it.
Can I flip it?
For memory foam mattresses: Yes, you can flip it to have a different sleeping feeling.
For hybrid mattresses: No, it is not flippable, but you can rotate it 180° every six months to expand its lifespan.
Compatible with all Setups
Novilla mattresses are designed to be versatile and can be used on a variety of surfaces, not just on the floor. As long as the surface is clean and dry, Novilla mattresses can be placed on any firm and flat surfaces, including:

Foundation/box spring

Platform or slatted base

Adjustable bed
How to Fluff Your Novilla Neck Support Pillow
Novilla Neck Support Pillows are shipped by vacuum-packed for efficient delivery. Not sure how to fluff it after receiving it? Check out the video!
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