Our 100-night trial ensures you love your rest. We recommend a 30-night adjustment period, but if it's not a perfect fit, we offer free returns and full refunds for both unopened and used mattresses. Simply contact us to arrange a free local pickup; once confirmed, your refund will be processed within 5 business days.

Yes! We offer flexible financing to help you rest now and pay later. At checkout, you can choose from Afterpay, Affirm, or Klarna for easy monthly or interest-free payment options. We also support HSA/FSA accounts for eligible health savings purchases related to sleep wellness.

Once your order is processed, you will receive a tracking number within 1–2 business days, and your package will be delivered within 3–7 business days via our trusted carriers (FedEx or UPS). We work to ship all orders promptly to ensure you receive your mattress as quickly as possible.

We recommend giving your new mattress 24–72 hours to fully expand. While it's okay to sleep on it after about 6 hours, allowing a little extra time helps the mattress reach its full shape and lets any temporary packaging odors naturally fade away.

Every mattress comes with a 10-Year Limited Warranty, covering manufacturing defects such as abnormal sagging, structural foam breakdown, or issues related to workmanship. If something goes wrong that shouldn’t happen with normal use, we're here to help make it right.

Every day, we release a limited number of specially priced products as part of our 24-hour flash deals. Each deal is only available for one day and will expire once the timer ends or stock runs out—whichever comes first.

No worries! Most mattress sale discounts are applied automatically at checkout. If a special offer requires a code, we’ll make it clear.

Flash deals already come with special pricing, so they can’t be combined with other promotions, including bundle discounts. Don’t worry—your discount will always be automatically calculated so you get the best available price at checkout.

Unfortunately, discounts are only available for purchases made during the current mattress sale.

No! We offer free standard shipping to all customers in the contiguous United States with no hidden fees. Please note that remote or rural addresses may incur an additional delivery fee charged directly by our carriers (FedEx/UPS/GOFO) based on the distance to your location.

If your order has not yet been processed or paid for, our Customer Support team may be able to help you schedule a later shipping time.

Your sleep quality matters to us, and we want you to feel completely confident in your purchase. That's why we offer a 100-night mattress trial, giving you plenty of time to adjust and decide if it's the right fit for your sleep needs. If you're not fully satisfied after 30 nights, you can enjoy free returns and a full refund. Bed frames come with a 45-day trial, while toppers and pillows include a 30-day trial period. Whether you need a refund, exchange, or extra support, our team is always here to make the process simple and help you find your perfect rest.

We make returns simple and stress-free from start to finish. For eligible returns, we'll arrange a free local pickup or help coordinate a donation to a local nonprofit, so there's no need to worry about packing or shipping the item back yourself. Once the pickup or donation is confirmed, your full refund will be processed within 5 business days, and most banks will post the credit to your account within an additional 1–3 business days. Every return is handled responsibly with a focus on convenience, sustainability, and supporting a greener planet.

The mattress warranty typically covers issues like visible indentations beyond normal use, material cracking, or defects in the mattress construction. It's designed to protect the long-term structure of your mattress so you can continue enjoying stable support year after year.

Like most mattress warranties, this does not include normal softening over time, changes in comfort preference, or damage caused by improper use or an unsuitable base. We always recommend using a supportive bed frame to ensure the best long-term performance.

If something feels off with your mattress, simply reach out to our support team with your order details and photos of the issue. Our team will guide you step by step and help review your claim as quickly as possible.

HSA and FSA accounts allow you to set aside pre-tax dollars to pay for qualified health-related expenses, helping you save on everyday healthcare costs. HSAs are typically paired with high-deductible health plans and allow unused funds to roll over from year to year, while FSAs are usually used within the same plan year. When applied to eligible Novilla sleep products, these pre-tax benefits can translate into meaningful savings on your purchase while making better sleep more accessible.

Purchases made with HSA/FSA funds are tax-free, which means you're using pre-tax dollars instead of post-tax income. Depending on your tax bracket, this can effectively reduce your overall cost by up to 30% or more, making it a smart way to invest in better sleep while getting more value from every dollar you spend.

Truemed includes a short health assessment reviewed by a licensed provider to determine eligibility. This step ensures that HSA/FSA usage follows IRS guidelines while connecting sleep health needs—like back pain or poor recovery—to appropriate product recommendations.

Yes, eligible Novilla mattresses can be purchased using HSA/FSA funds through Truemed. At checkout, simply select Truemed as your payment option and complete the quick eligibility steps. Once approved, you can use your HSA or FSA card just like a regular credit card to complete your order.

HSA/FSA eligibility is determined by healthcare guidelines, which means only the health-related portion of a mattress purchase may qualify for reimbursement. In simple terms, this can include advanced features designed to support sleep health and comfort, rather than the basic product cost. Truemed helps break this down clearly during the process so you always understand what qualifies before completing your order. For more details, you can visit Truemed’s official guide.

You can still complete your purchase using a regular credit or debit card at checkout. After that, you may submit the eligible portion of your order for reimbursement using your remaining HSA/FSA balance through Truemed. This way, you don’t have to delay your purchase, and you can still take full advantage of your available benefits.

If a payment doesn't go through, it's usually related to eligibility or account balance limits. In that case, you can switch to a standard payment method or reach out to support for help completing your order.